Refund & Return Policy

Return, Exchange & Refund Policy

You can return/ exchange your order within 7 days of the order delivery

Exchange

If you need to exchange the order for the same item in a different size, send us an email along with your order id at zuseberry @gmail.com,and send the item you want to exchange on our Address through "Speed Post"- "K-41, Yogmaya, Paharganj New Delhi – 110055". You will have to bear one side shipping cost and in return you will get a Discount coupon of Rs 100 for your next order to compensate the shipping cost paid by you. The replacement order will be shipped through standard shipping once the original order is returned and received at our end.

Return or Refund

In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered

To be eligible for a refund on returning an item, the item must be unused and in the same condition that you received it. Once we have received the products and quality check is successful, then the product amount will be credited back to your account.

Product returned with dirt or any kind of spots or in used condition or some alteration work done at customer end is not eligible for any kind of exchange or refund.

Refund of Shipping and COD charges isn’t applicable and the amount would be deducted from the product amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

No Exchange, No Return

Some items may not be eligible for return if you "no longer need it" (including cases of buyer's remorse such as incorrect design or color of product ordered or incorrect product ordered) or item purchased in any offer or scheme.

Cancellation Policy

Once you have decided that you no longer want your order for any reason you can cancel it. To cancel your order please email us at care with your Order ID.

Cash on Delivery (COD) orders can be cancelled from the registered account before it gets shipped Or you can directly email us.

However, we are unable to cancel an order if your order is shipped before cancelation. In this instance, you can return your item once you receive it.

In case you want any changes or edits in your order, please write to us at zuseberry@gmail.com. Our customer care team will help you in every possible way

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